HONG KONG SHIPPING
Shipping is free within Hong Kong. Items ordered and paid for will ship after 5 – 8 business days, unless otherwise noted in description of product. We primarily ship through Hong Kong Post/ SF Express. After leaving our facility, Hong Kong Post/ SF Express typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 2 - 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us immediately so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
Damages: If you receive a damaged item, contact us immediately at email@example.com OR message us directly on Social Media. We will happily replace any items damaged during shipping, provided they are reported within 48 hours of order delivery. Please provide pictures with proof of damage.
REFUNDS + EXCHANGES
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to contact us at firstname.lastname@example.org or our instagram at @cozimsogood at anytime if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. However in rare cases, we may accommodate refunds if product is returned due to a damage/defect. In order to receive store-credit/refund, please reach out to us within 14 days of receiving your purchase.
If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.
Please refer to our Refund Policy for more details.